TERMS AND CONDITIONS OF USE OF THE SITE

GENERAL CONDITIONS OF SALE

All products purchased on the crisafi.gioielli.it website are sold directly by Crisafi Gioielli, located in Palermo in Via Maqueda, 419.

PURCHASE METHOD

For each product chosen, a descriptive card is displayed, with the image and characteristics, such as material, possible size, unit price. The images of the products on sale may not correspond to the actual ones due to the Internet browser and / or monitor used: Crisafi Gioielli is not responsible for any inaccuracies due to a particular configuration of the computer or its malfunction.

AVAILABILITY OF THE PRODUCT

The products offered for sale and the relative price are those indicated on crisafi.gioielli.it. If, due to the simultaneous purchase by several customers, the ordered product is no longer available, an e-mail will be sent to cancel the 'order.

ORDER

The execution of the purchase order implies the knowledge of these general conditions of sale and their unconditional acceptance. Orders can be placed upon personal registration of the Customer. Orders are completed by following the steps and instructions specified on the site.The purchase of products for sale on crisafigioielli.it can be made by consumers / customers who have reached the age of majority and who act exclusively on their behalf. Crisafi Gioielli will communicate to the customer via e-mail any impossibility to accept the orders received.

ORDER CONFIRMATION

The customer receives at the time of the conclusion of the purchase the written confirmation of the ordered product, the amount to be paid, with the details of the product price and shipping costs.

PRODUCT PRICE

The price of each item is indicated in Euros. The cost of shipping is indicated before payment.

PAYMENT FOR SHIPMENTS AND RETURNS

TERMS OF PAYMENT

Crisafi Gioielli accepts the following payment methods:

1.PayPal, Bank transfer, Postepay recharge (on request).

For more information and / or clarifications about payment methods, you can send an email to crisafi.gioielli@gmail.com

The ordered products remain the property of Crisafi Gioielli until the full collection of the relative price.

SHIPPING METHODS

Information on shipping methods are indicated at the time of purchase and are charged to the customer, except for promotions.

DELIVERY STATUS

The customer can follow the status of the shipment, using a specific track that will be provided to the customer.

SHIPPING AND RECEIPT OF GOODS

To guarantee the safety of the shipment, the shipper asks for the signature "for receipt" of the recipient at the time of delivery; if this is not possible, the goods will not be delivered. If, at the time of delivery, the external appearance of the package shows imperfections, the customer must open the package in the presence of the carrier.

From receipt of the order, the delivery time of the products is approximately 6-7 working days.

The Customer is requested to provide a valid address to which the goods can be delivered during delivery times. Please promptly indicate any change of address. Once the shipment has been made, it is not possible to change the destination address.

We recommend checking the goods upon delivery and verifying that the quantity of the products delivered corresponds to what was ordered, that the packaging is intact, not damaged, or in any case altered. Any anomalies must be noted in writing on the courier's delivery note. Any problems in delivery must be promptly reported to our Customer Service and in any case within 30 calendar days of order confirmation.

Any delivery delays exceeding 10 days. working hours must be promptly reported to our Customer Service and in any case within 30 days of order confirmation.

RETURNS AND EXCHANGES

If the products do not meet your requests, you can request a return or exchange. The conditions are as follows:

The purchased goods can be returned or exchanged within 14 days from the delivery date.To carry out the return procedure, you must send an e-mail to crisafi.gioielli@gmail.com To return, wait for the return authorization issued by Crisafi Gioielli and all the information necessary to proceed.

Unauthorized returns are not accepted.

The return is accepted only if the indicated procedure is followed.

The products must be returned in their original packaging to ensure that they are not damaged during shipment, and followed by the respective receipt.

We recommend that you preferably use a secure shipping and delivery method (courier or insured / registered mail with return receipt) as the responsibility of the product until it is received by us is your responsibility.

We do not refund products damaged due to insufficient packaging.

The return of the product involves the payment of the shipping costs to be paid by the customer.

The return will be refunded or replaced only and exclusively after having received the item back and having verified its total integrity.

The customer will receive an email that will notify him about the status of the return procedure.

RETURNS NOT ALLOWED:

- items offered at a discount;

- customized items or made at the request of the customer.

WARRANTY

All the jewels for sale on crisafi.gioielli.it are original and authentic.

We ship the item accompanied by our box or the branded box of the purchased product where applicable.

The warranty will be valid for 24 months against manufacturing defects. In case of proven defect, the product can be repaired or replaced.

All items in 925 silver plated with yellow or rose gold are prone to loss of plating over time.

The same can always be renewed, through a new plating process, which can be carried out at any goldsmith center.

Alternatively, at the customer's expense, the product may be returned for service.

The costs related to the assistance will be agreed according to the object to be renewed.

Misuse is excluded from the warranty coverage, so we cannot be responsible for direct or indirect damage caused by incorrect use of the product. In addition, the following are excluded from the warranty coverage:

wear; material damage to the object (even accidentally), bumps, dents, crushing, scratches, alterations; repairs or tampering; discoloration and effects of normal wear or aging of the object.

In case of a defect, it will be necessary to start the return procedure as indicated above.

The shipping costs for the return of the defective product will be borne by us.

The shipping costs for the return of the product requiring assistance will be charged to the customer.